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Personalized call for help system for hospitalized patients


The Hospikol system facilitates direct communication between the patient and their care team

The system sends specified requests that are triaged and delegated to the appropriate care team member.

The problem

Patient presses nurse call button for help

The call is received at the nurse station

No insight into the need or severity of the call

If no one is at the desk, the call is unanswered


Many calls remain active for an excessive amount of time and when answered, nurses have to walk back and forth many times to bring the supplies and devices needed to provide care

The Solution

Hospikol enables inpatients in the ward to receive an effective and prompt response from the treating staff.

The system monitors the hospitalized calls and allows the staff to give an appropriate response in a short time and according to the level of urgency.

System Features

Pain scale with reminders

for nurses

Care team archives for control and documentation

Prompt care and response

Customized requests and severity for any department

A personalized app for each patient that facilitates direct communication

Emergency calls sent to the entire department




The Hospikol system can help saves lives through its easy to use platform, suitable for all types of smartphones and tablets


Specific call

The care team receives a defined call from the patient, as opposed to the generic department bell that does not let the nurse know the nature of the call. These can range anywhere from a cup of tea, to shortness of breath.


Call Accepted

The patient receives a notification that the call was accepted, providing assurance that someone is on the way. The department bell gave no indication if a staff member was going to tend to a call, causing the patient to repeatedly push the nurse call button.


Nurse Reminders

The system sends reminders to the nurses about ongoing treatments that need to be tended to, such as tracking test results, pain check-ups, and many more, reducing the nurses cognitive load. 


Easy Accessibility

Both patients and staff members can operate the system directly from their personal cell phones.


Call is Redirected

The call is redirected to the appropriate professional in charge of the room and the patient’s care; the nurse, breastfeeding consultant, doctor, etc. In the case of emergencies, the call is directed to everyone. This system is more effective than  the current system with a department bell, which contacts all department staff for all requests.


Language Support

The app supports different languages, closing the language barrier between patient and staff.



The patients report their experiences via a computerized feedback survey once released from the hospital. The hospital database automatically saves the survey.


Patient Escort

The system can be designed to support patients before they are admitted to the hospital and after they are discharged. This facilitates ongoing patient care and helps reduce re-admission rates.


Completely Silent

The system is quiet and personal, only alerting the appropriate staff members. The ringing bell, in comparison, could consistently be heard throughout the hospital by all, disrupting the staff’s work and other patients’ sleep.


Pain Level

The system is capable of reporting the pain level of the patient sending a notification in accordance with the level.


Care Instructions

Patients can watch instructional videos related to their personal care and respective hospital department.



An integrated management system for the department and hospital staff includes data insights and reporting regarding the speed of treatment, types of calls, and availability of rooms. This helps hospitals better understand their resource allocation.


management system

The system oversees the department requests and tracks activity.  
​The system prioritizes the requests based on urgency and delegates them to the care team, support staff and others according to the patient’s needs.

The system includes staff and room management.


Hospikol was developed in partnership with the maternity department of Hadassah Hospital, Mt. Scopus. As of January 2020, the department and its nurses are enjoying the benefits of this technological innovation

The system can be customized to any hospital, department, or healthcare facility

This product is developed by Hilma

Hilma is an NGO founded by high-tech executives in 2018 to make Israel a global leader in social high-tech (Social-Tech).

Hilma develops technological solutions in the fields of health, education, and welfare. The primary focus is on disadvantaged populations and people with disabilities and instituting technological and social leadership among young populations.

Hilma develops technological solutions for the target populations of nonprofits, hospitals, and government ministries.
This way, we empower both the disadvantaged and the disabled who use technological solutions and the social services providers in Israel.

Hilma has a vibrant development center in Jerusalem that houses 60 young developers

50 of them are women!

For more details

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